Can I play Japanese video games and consoles in my country?
All of our listed items are the Japanese version. To use Japanese game software, you will usually need a Japanese game console or a compatible console with some kind of converter or adapter in order to use it. A few consoles are region free and games are compatible worldwide on those systems. (Gameboy is one example). Game consoles need to be powered correctly in order for them to work safely and properly. You may require a power-step converter in order to use a Japanese game console in your country. Please confirm this with your local power company before purchasing anything from Retro Game City. You will also need a TV/Monitor that is capable of displaying the NTSC video signal that is output from Japanese games. Please check the compatibility of your TV/Monitor before purchasing. We recommend doing plenty of research on how to make the best of your Japanese gaming experience before purchasing any items from us. Please ensure that you know how to power on safely, connect, setup and use items before purchasing by researching online. If you have any questions about compatibility, please contact us anytime.

What payment methods are accepted?
We accept Visa, Mastercard and American Express credit cards, Apple Pay and PayPal. Payment can be made through our secure checkout provided by Shopify.

What is your shipping policy?
All products are shipped from Japan via Japan Post. Registered Shipping methods have a tracking number. Economy shipping methods do not have a tracking number (please note that only registered shipping covers loss of a parcel by the postal service during transit). Economy shipping without tracking number is limited to certain countries and will be selectable at checkout if your country is supported. Please choose your shipping method when you checkout.
We pack items well with bubble wrap and use sturdy cardboard shipping boxes when needed.
Shipping times can vary from one week to about one to two months depending on the shipping method, destination, customs checks and postal delays.

Will I be charge import taxes or other charges?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Can I get a refund?
If you purchase an item from us and it does not match the description, you are welcome to return the item to us. After we receive the item and it is checked, we can then process your refund for the item in question. Please choose carefully when making your purchase as we cannot accept returns on items because someone bought the wrong item or has decided that they have changed their mind.

Is there a guarantee on used products?
Yes. We will accept returns for used items purchased within a 30 day period that have been deemed defective by us.

How do you ship parcels?
All parcels are packed professionally and with care. We use quality shipping boxes with bubble wrap and other good packing materials when needed. Sometime envelopes will be used but always with a good amount of bubble wrap, and only for smaller less delicate items . All items ship from Japan via Japan Post within 3 business days.

Do you offer express shipping?
Yes. EMS express shipping is also available by request. For some items it is the standard shipping method and will be mentioned in the product listing details. It usually takes around 5-7 days to most locations around the world depending on postal delays and customs checks.